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ITIL v3 Service Management

ITIL v3 Service Management

iOS Universal Education


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The IT Infrastructure Library (ITIL) is the accepted approach to IT service management, it consists of a joined-up best practice framework. It covers IT best practice and the use of IT resources to deliver value and documents processes, functions and roles in IT Service Management (ITSM).

This app provides a means to get a full overview from the full lifecycle and includes sections from all five books in the ITIL v3 series:

Service Strategy
- Service Portfolio Management
- Demand Management
- IT Financial Management

Service Design
- Service Catalogue Management
- Service Level Management
- Risk Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Compliance Management
- IT Architecture Management
- Supplier Management

Service Transition
- Service Asset and Configuration Management
- Service Validation and Testing
- Evaluation
- Release Management
- Change Management
- Knowledge Management

Service Operation
- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
- Technical Management
- Application management
- Operations management
- Service Desk

Continual Service Improvement
- Service Level Management
- Service Measurement and Reporting
- Continual Service Improvement

It provides quick reference guidance with illustrative diagrams to help you get a better understanding of ITIL

Use this as a revision aid for you ITIL V3 Foundation, Lifecycle, Capability or Manager examinations or just use it as a reference app to ensure you offer the best service and you are following best practice.

App works on iPad, iPhone & iTouch - although best viewed on the iPad.

… 'A nice little app - used for reference purposes' …

… 'When on a bus or the train - useful revision material, hey no internet connection needed' …

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