Zendesk is the leading cloud-based customer service software. More than 25,000 companies such as Disney, Box, and Gilt Groupe are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by customers for its ease of use and elegance, Zendesk is the fastest way to provide great customer support.
Zendesk for iPhone and iPad provide the following capabilities:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Supports TextExpander touch snippet expansion
Features exclusive to Zendesk for iPad include the following:
• Get key support metrics at a glance—from ticket activity and volume, first response times, to customer satisfaction
• Know your customers better with access to their full ticket history from their profiles
• An agent dashboard with critical tickets views
• Swipe gestures that expose key actions to take on a ticket
• Following the convention of the new Zendesk agent interface, comments are now always in reverse chronological order.
• As is supported in iPad, you can now search for and select an assignee and group in a single field on iPhone.
• Fixed an issue that would cause the app to become unresponsive after submitting a ticket comment.
• Fixed an attachments issue that would would return an attachment length error and not submit the ticket properly.
• Copying a ticket URL now uses your host-mapped domain to compose the ticket link URL.
• Users can now properly add tags on new tickets.
• Facebook comments now display properly when viewing a ticket created from Facebook.
• Custom dropdown fields with nested fields now display properly when the second level of options contains one option.
• Timestamps now honor the date/time settings of your device.
• iPhone: The app now retains your username and domain upon logout.
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- Last changed:
- Jun 09, 2013
- Average Rating:
- 2.50 (824)
- 14.9 MB