App Shopper: Cisco Technical Support (Business)

App Activity

Apr 29 '13	Version 3.0
Feb 06 '13	Version 2.3.1
Jan 09 '13	Version 2.3
Oct 29 '12	Version 2.2
Sep 20 '12	Version 2.1.1
Aug 08 '12	Version 2.1
Jun 01 '12	Version 2.0
Apr 11 '12	Version 1.4
Jan 05 '12	Version 1.3
Jul 01 '11	Version 1.2
Feb 14 '11	Version 1.1
Jan 10 '11	New App: Free, v1.0

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Cisco Technical Support

iOS Universal

2012 Web Marketing Association Best Advocacy Mobile App award winner
2012 Forrester Groundswell B2B Mobile App award winner

The Cisco Technical Support mobile application provides access to Cisco's rich technical support content.

Support contract owners can manage and update their open support cases, track their RMA shipments, and contact TAC directly via phone or email while on the go!

Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.

Research Cisco products and services through mobile optimized content, videos and podcasts.

Features:

Manage Cases (requires an active servicee contract)
- Users can open P3 or P4 support cases against their devices
- View your open support cases, or search for any case associated with your contracts
- Bookmark a case by adding it to your Watch List from the actions menu within the case.
- Access to RMA Replacement Parts, Returns, and Labor Details associated with the support case.
- Update your support case by adding notes or photos from your mobile device
- Call or email your TAC Engineer, On-Site Contact or Field Engineer directly
- Request an update or close a case with a tap of a button from the actions menu within the case

Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html

Cisco Support Communities:
- Access to Cisco Technical Support discussion threads
- Track discussions you have started
- Email discussion threads to anyone
- Save discussion threads for offline viewing
- Social interaction with the Cisco Technical Support Community
- View overall and mobile leaderboards of the top community contributors

Online Media:
- Cisco RSS feeds and alerts help you stay up to date with news
- Access to Cisco Technical Support YouTube videos
- Access to Cisco Technical Support Podcasts

Product Information:
- Mobile optimized Cisco Product and Services documentation

Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

What's new

New Cisco Support Case Features:
- Users are now able to open a P3 or P4 support case against devices associated with their service contracts.
- Search Cases allows users to locate, view, and interact with any support case opened against their contracts regardless of status or case creator.
- Bookmark a case by adding it to your Watch List from the actions menu within the case. Your Watch List is synched across all your devices.

Along the way, we squashed a few bugs, improved performance, and tweaked the UI to make interactions a little bit easier.