SAP CRM Service Manager

SAP CRM Service Manager

iOS Universal Business

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With the SAP CRM Service Manager mobile app for iPhone and iPad, you can maximize efficiency and effectiveness of your field technicians by providing them real-time access to relevant information and tools. The app connects to the SAP Customer Relationship Management (SAP CRM) application and enables status updates, last-minute changes, and accurate data capturing to help achieve higher first-time fix rates.

Key features of SAP CRM Service Manager for iPhone and iPad

• Manage service orders, and create confirmations in real time
• Record statuses, materials, problems, actions, expenses, and customer signatures
• View equipment, or install base listings and serial numbers
• View entitlements and contract or service history
• Create or edit non-order install bases for service confirmation, and generate account fact sheets

Note: To use SAP CRM Service Manager with your business data, you must be a user of the SAP CRM application, with mobile services enabled by your IT department. You can try the app out first using sample data.

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What's New

1. Service Requests workflow from mobile app.
2. Confirmations improvements: actual time stamps for start and complete statuses from mobile
3. Product and parts price on mobile.
4. Update master data: customer and ibase address
5. End-user consent management for GDPR: Service Technician can update Contact Address, Sold-to-party address, Employee Responsible address, etc based on the flags set by the administrator in the Configuration panel for GDPR compliance.
6. Customer Search – Online.

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