HP Support Center
The HP Support Center mobile app provides instant access to information, tools and experts via mobile devices from anywhere to keep your technology and business running. The mobile app will bring access to personalized support along with mobility and a simplified user experience for your HP Enterprise Storage products, Networking products, Servers, commercial Printers, commercial laptops and commercial desktops.
Quickly resolve your issue or find answers using Self Solve:
- Access to mobile optimized content such as Top Issues, Most Accessed documents, Advisories & Bulletins and technical manuals specific to your product.
- Search the HP support knowledge base.
- Bookmark documents to review later.
Check contract and warranty status for your commercial products.
Engage our Chat Agents for assisted support (requires a valid support contract or HP Carepack):
- Chat Support with HP Support Specialists (Service available Worldwide on supported Products - Hours of Support may vary by Product)
Case Management (requires a valid support contract or HP Carepack):
- Create Cases, View Cases notes and updates your cases via the Mobile app.
Download the App and sign-in with your HP Passport ID:
- You’ll be able to import the core products listed in the Contracts and Warranties linked to your HP Passport ID;
- You’ll be able to review recent cases created against the contracts linked to your HP passport and seamlessly engage HP Support resources.
If you want to know more about HP Passport:
– Access https://passport2.hp.com/hppcf/help.do?page=passport&lang=en
Please see http://www.hp.com/services/hpscmobile for more details.
- Ability to access cases created for a particular HP Passport user id (Along with cases created against any shared Contract & Warranty ).
- View and add notes to cases.
- Request that HP closes a case.
- Select cases to 'Watch'.
- View a list of watched cases.
- Enhanced access to Manuals.
- Improve Search experience with Suggested Typing
Contracts & Warranties Dashboard
- View Contracts and Warranties by expiry date.
- Access Contract details including all linked products.
- Refresh contract data in the App for single SAID (vs. all or nothing in the previous version).
Improved User Experience
- Redesigned Home Page.
- App Global Search (Search for App Contents; Cases, Bookmarks, Contracts and Warranties).
- Improved access to Product Lists.
- View product details immediately after adding it.
- Filter products by contract and warranty status.
- Simplified Help (Visual cues and an HP hosted document).
- Chat session scrolls with the latest messages at the top of the screen.
- Added support for Korea (UI Language and Assisted Services).
- Added Contact HP : Link to HP Phone Numbers.
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- Last changed:
- Sep 24, 2013
- Hewlett Packard
- Average Rating:
- 3.00 (44)
- 7.9 MB
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