Emotional Intelligence HD
**30% OFF!** Obtain the tools to manage impulses, communicate effectively, manage change, solve problems, and build rapport.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
-Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
-Understand, use and manage your emotions.
-Verbally communicate with others.
-Successfully communicate with others in a non-verbal manner.
-Identify the benefits of emotional intelligence.
-Relate emotional intelligence to the workplace.
-Balance optimism and pessimism.
-Effectively impact others.
Table of Contents
-What is Emotional Intelligence?
-Four Skills in Emotional Intelligence
-Verbal Communication Skills
-Non-Verbal Communication Skills
-Social Management and Responsibility
-Tools to Regulate Your Emotions
-Business Practices (I)
-Business Practices (II)
-Making an Impact
- English/Spanish language option
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- Background and font color switch as preferred
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- Participate in discussions at TrainOnTheMove Forums, free of cost
- Powerful quotes from renown figures
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- Last changed:
- Dec 30, 2012
- My Training Solutions LLC
- Average Rating:
- 3.00 (6)
- 2.9 MB