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Cisco Mobile Supervisor

Only for Cisco's Unified Contact Center Express (Unified CCX) customers!

Cisco Mobile Supervisor is an extension to the Cisco Supervisor Desktop (CSD) on a mobile device. By using this extension, contact center supervisors can receive real-time performance metrics on their iPhone3G and iPod touch devices. This application allows supervisors to view color-coded indicators of agent statistics and Contact Service Queue (CSQ) metrics. Accordingly, supervisors can dynamically respond to changing situations from any location with network connectivity for their mobile device.

Benefits:

- The Cisco Mobile Supervisor application allows you to remain connected to the contact center and monitor your teams from your mobile devices.
- The Cisco Mobile Supervisor application allows you to view the following subset of CSD reports on your mobile devices:
a. A list of CSQs belonging to a selected team
b. The Voice CSQ Summary report for a selected CSQ
c. The list of agents (along with their states) belonging to the selected CSQ
d. The list of agents (along with their states) belonging to a selected team

Requirements:

- iPhone3G or iPod touch mobile device using iPhone OS 2.0 or later.
- Cisco Unified CCX, Release 5.0 or 7.0.
- Access to the Unified CCX server from your mobile device. Depending on your setup, this process may also require a VPN connection.

Features:

- Auto-refreshes the report display every x (user-configured) seconds. If you turn off auto-refresh, you can update the reports manually using the refresh icon available on every screen in the application.
- Provides color-coded indicators to identify if a CSQís Calls in a Queue or Oldest Call in a Queue fields have exceeded user-configured thresholds. You can specify/change these threshold values at any time.
- Remembers each user for subsequent sessions unless the user explicitly logs out.

What's new

This version of Cisco Mobile Supervisor is compatible with iPhone OS 3.0.

Screenshots

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Last changed:

Jul 04, 2009

Category:

Business

Developer:

Cisco

Version:

1.0.2.0

Average Rating:

3.50 (70)

Size:

0.3 MB

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